MA 35 is an obligatory step for all non-EU foreign residents in Vienna, as it manages immigration, residency
, and citizenship requirements in the city. The office handles 150,000 applications a year and, therefore, often it receives complaints about lost paperwork and long delays.
In order to facilitate the process, the city council’s integration committee has decided to resolve all grievances against MA 35 by late 2024. One of the changes that took place is the implementation of mass appointments for select procedures. This has helped reduce wait times. Vienna immigration lawyer, Julia Ecker, also expects communication with the office to improve by the end of next year.