The latest changes in train travel compensation rules

Amidst the new EU regulations, travelers on the Austrian state railway ÖBB are provided with fewer legal rights to compensation for delays or cancellations. The changes came into effect on the 7th of June, however ÖBB says it aims to offer more than what the law requires.

Currently, ÖBB is obliged to pay back 25% of the ticket price if the train is delayed by 1-2 hours. If the delay exceeds 2 hours, then they must return 50% of the cost. Whilst these rules are still effective, there are now a few exceptions that train travelers need to be aware of.

From now on, if a European railway, including ÖBB, can prove that the delay is out of their control, the passenger is not eligible for compensation. This applies to police interference, extreme weather, cable theft, sabotage, or terrorism, for instance. However, ÖBB insists that it will continue paying compensation for delays caused by weather conditions.

In addition, claim times have been shortened. Previously, European train operators, such as ÖBB, had to process claims filed up to a year after a delay/cancellation occurred. This period has now been reduced to 3 months, nevertheless.